Shipping policy

Shipping and Collection Policy

Last updated: 21 September 2026

This policy explains how Vasco Da Gama Peri Peri (Pty) Ltd gets your order to you. We deliver within South Africa only and do not ship internationally.

1. Delivery options and cost

Gauteng: R75 per order, 1 to 2 working days after dispatch.
Rest of South Africa: R85 per order, 3 to 5 working days after dispatch.
Free delivery: on orders of R4,500 or more (including VAT, before delivery charges), anywhere in South Africa.
Free collection: from our factory at Unit 10, 240 Vonkprop Road, Samcor Park, Pretoria, Gauteng 0184, Monday to Friday 08:00 to 16:00, excluding public holidays. Choose "Collect" at checkout and wait for our "ready for collection" message before you come.

Delivery is handled by Bob Go, which books the most suitable courier for your address. Delivery times are estimates in working days (Monday to Friday, excluding public holidays) and count from dispatch, not from the day you order. Deliveries to farms, remote areas, mines, estates with restricted access and some rural post codes can take longer, and a courier may charge an outlying-area surcharge. If a surcharge applies to your address we will contact you before dispatch and you may choose to pay it, switch to collection or cancel for a full refund.

2. When we dispatch

Card orders placed before 12:00 on a working day are normally dispatched the same or the next working day.
EFT orders are dispatched once the funds reflect in our account. Use your order number as the payment reference and send proof of payment to office@vascodagamaperiperi.com to speed things up. EFT orders not paid within 5 working days may be cancelled.
Pre-order and made-to-order items show a lead time on the product page. The lead time starts when payment reflects. If an order contains both in-stock and pre-order items, we will dispatch everything together when the pre-order items are ready, unless you ask us to split the order (a second delivery charge may apply).
During peak periods, or if a courier or supplier is disrupted, dispatch may take longer. We will let you know.

3. Tracking

Once your parcel is collected by the courier you will receive an email or SMS with a tracking link. If you have not received tracking within 3 working days of paying, please contact us.

4. Your delivery address

Please check your address, postal code and phone number carefully at checkout. The courier will phone the number you give us if they cannot find the address. If a parcel is returned to us because the address was wrong or incomplete, or because nobody was available after two delivery attempts, we will contact you to arrange redelivery and may ask you to pay the additional delivery charge. We cannot change the address after the parcel has been dispatched; please contact us before dispatch if you need to.

5. Receiving your parcel

In line with section 19 of the Consumer Protection Act 68 of 2008, the goods are at our risk until you (or someone at your address) accept delivery, after which they are your responsibility. Please:

check the outer box before signing. If it is crushed, wet or leaking, write this on the courier's device or waybill, or refuse the parcel;
open the parcel within 48 hours and check the contents against your invoice;
report any damage, leaks, missing items or wrong items to us within 48 hours with photos, as explained in our Refund Policy. Keep the packaging until we confirm the matter is closed.

Anyone at the delivery address who accepts the parcel is taken to have authority to receive it on your behalf. If you ask the courier to leave the parcel somewhere without a signature, it is at your risk once left.

6. Packaging and product condition in transit

Our sauces and pickles are shelf-stable and do not need to be refrigerated during transit. Glass bottles are wrapped and packed in strong outer cartons. Products may be warm on arrival in summer; this does not affect their safety or quality if the seal is intact. Once opened, products must be refrigerated as stated on the label.

7. Wholesale and bulk orders

Case-packs and 5L catering sauces are sold in fixed pack sizes. Large or heavy orders may be dispatched on a pallet or by a dedicated courier, and we may contact you about delivery arrangements or access at the delivery address (for example, whether a tail-lift or forklift is needed). Free delivery on orders of R4,500 or more applies to standard courier delivery; if a business address needs special delivery arrangements we will agree the cost with you in advance.

8. Collection

Collections are from our factory at Samcor Park, Pretoria, Monday to Friday 08:00 to 16:00. Please bring your order number. Orders not collected within 10 working days of our "ready for collection" message will be treated as cancelled and refunded, less any reasonable cancellation charge for pre-order items. We are a working factory, so please follow any site safety instructions when you visit.

9. Delays and events beyond our control

We are not responsible for delays caused by events beyond our reasonable control, such as strikes, load shedding, road closures, extreme weather, courier network failures or public-health restrictions, but we will keep you informed and help resolve them. If your order has not arrived within a reasonable time after the estimated delivery date and we cannot tell you when it will, you may cancel it for a full refund.